At TOP MARQUE RECRUITMENT LTD, one of our east Somerset clients are actively seeking a skilled and passionate Customer Service Advisor to join their dynamic team in a modern and family-owned business, they pride themselves on creating a tailored work environment that fosters openness, friendliness, integrity, and flexibility. They are dedicated to providing quality service to their clients, and your personal development is their priority. If you're ready to take the next step in your career and join a team that values your contributions, we invite you to apply.

Working hours Monday - Friday: 8:30am – 5:30pm Saturdays on a rota: 8:30am – 12:30pm

      Looking for a experienced Automotive Parts Advisor / Stock Controller for a state-of-the-art Dealership in Somerset.

If you want to maximise your potential in a family-owned business environment where openness, friendliness, integrity, and flexibility are paramount and where your personal development is taken seriously, we would love to hear from you.

The Parts Department is the central cog in our aftersales operation. The Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories, which includes the ordering, managing and distribution of stock to ensure that we meet the needs of the trade counter customers and to guarantee that the workshop team have the parts and accessories that they need to complete their daily tasks.

Your duties will vary from day to day and could include: 

• Taking sales orders from customers both face to face and over the phone
• Stock control for vehicle parts and accessories
• Maintaining an ordered stock room
• Raising invoices for parts sold
• Liaison with internal teams to ensure the correct stock is in place at the right time
• Monitor stock levels and manage re-order process for essential stock items

They are looking for an enthusiastic and hardworking individual to join their team and embark on a long-term career with excellent earning and progression opportunities.  The ideal candidate will express the following:

• Organisational skills
• The ability to learn and use specialist computer-based systems
• A desire to provide exceptional customer experiences
• If you are methodical, articulate and a logical thinker with a keen eye for detail and a willingness to learn this could be for you
• Proven experience of stock management in a logistics or warehouse environment would be an advantage, as would previous motor trade specific experience, however full training will be provided for the ideal individual who is keen to progress within a modern, hi tech dealership

Key requirements:

• Previous experience as an Automotive Parts Advisor / Stock Controller (essential)
• Organisational skills
• The ability to learn and use specialist computer-based systems
• A desire to provide exceptional customer experiences
• Salary: OTE of circa £30k 
• Working week.
• Monday-Friday 8:30am-5:30pm
• Alternate Saturdays 8:30am – 12:30pm.   you are a 

QUALIFIED and EXPERIENCED Vehicle Technician who wants to maximise their potential in a family-owned environment, we would love to hear from you! Day to day, you might:

• Carry out routine maintenance and servicing checks and repairs in line with the requirements of the manufacturer.
• Run fault diagnostics on engine, transmission, brakes, air conditioning, security features, fuel systems etc.
• Carry out repair / service operations to engine units, drive trains, suspension components, brakes, air conditioning systems, electrical, emissions systems and all interior trim components etc.
• Carry out electronic vehicle health checks.
• Communicate directly with customers to identify / understand concerns with vehicle running performance and to advise about technical issues.
• Road test vehicles on completion of repair / service work, also accompanying customers for demonstration of vehicle concerns or faults.
• Receive ongoing manufacturer training, both in-house and external training centres.
• Comply with company and manufacturer disciplines and procedures.
• Support others around the business by performing to the best of your ability.
• Be part of the reason our customers keep on coming back!

Start Date: TBC

The ideal candidate:

• Has previously worked as a Technician in a main dealership environment, ideally with the MG brand, however, full MG factory training would be provided.
• Is positive, punctual, hardworking, flexible and driven.
• Possesses technical knowledge of a range of vehicle makes and models.
• Is literate and numerate, with the ability to communicate clearly with customers and colleagues alike.
• Can follow instructions and work alone without supervision.
• Demonstrates a strong customer focus and takes pride in delivering a high-quality experience that is second-to-none.
• Is well-presented and able to engage and build positive relationships with customers and colleagues.
• Will be honest with high levels of integrity.
• Can work quickly, while maintaining quality assurance in order to maximise workshop capacity.
• Thrives and remains calm under pressure, whilst meeting deadlines.

Key requirements:

• Qualified Vehicle Technician - NVQ Level 2 or 3, or equivalent (essential), with main dealership experience.
• Full UK driving licence with less than 6 penalty points.
• A desire to provide exceptional customer experiences.
• Computer literate and can easily learn new systems.     Salary: Competitive basic, DOE, plus monthly bonus opportunities and annual loyalty bonus!

Working Week..

• Monday – Friday: 8:30am – 5:00pm.
• Saturdays on a rota - 8:30am – 12:30pm.
• Averaging 42 hours per week.